RETURNS POLICY

Returns Policy

We offer a returns policy giving you up to 1 month to cancel your order! Full details below.

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Orders cancelled

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 1 month from the date you receive it! 
 

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

ALV Cards can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.

Please note that if the item returned does not satisfy these requirements we will not accept it.
 

Fair use applies, customers may return up to 6 items within a three month period under this policy. Otherwise 14 day terms apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it's merits. 
 

This policy does not affect your statutory rights.
 

This policy will NOT apply to trading card singles and any non-sealed products, the normal 14 days statutory returns period will also apply. 
 

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Additional: Damaged cards inside blind packed products like Booster packs.
In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

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Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us. Most manufacturing faults can be quickly resolved via an email to the manufacturer.

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Pre-order cancellations

You may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date. If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, so you get the lower price. This applies up to the point the order is dispatched.